About Petco
Petco is a pioneering health and wellness company dedicated to enhancing the lives of pets, pet parents, and our Petco partners. Since our founding in 1965, we have set new standards in pet care by providing comprehensive wellness solutions through our products and services, while fostering strong communities that strengthen the bond between pets and their owners.
With over 1,500 locations across the U.S., Mexico, and Puerto Rico—including a rapidly expanding network of 100+ in-store veterinary hospitals—we offer a complete range of pet health and wellness resources both in-store and online at Petco.com and through the Petco app.
Through our partnership with Petco Love (formerly the Petco Foundation), an independent nonprofit, we collaborate with thousands of local animal welfare organizations. Our in-store adoption events have helped find loving homes for more than 6.5 million animals—and we’re committed to continuing that mission.
About Petco
Petco is a leading health and wellness company dedicated to enhancing the lives of pets, pet parents, and our 29,000+ Petco partners. With over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico—including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers—we are committed to purpose-driven work. We firmly believe that what benefits pets, people, and the planet is also beneficial for Petco.
Operations Generalist – Role Overview
As an Operations Generalist, you play a vital role in executing our merchandising and inventory strategies across the Pet Care Center, ensuring smooth operations to meet the needs of both guests and their pets. Your responsibilities will include unloading deliveries, stocking shelves, maintaining a clean and organized store, operating the register, and providing top-notch customer service. Passion for pet welfare, health, and care is essential, along with a positive and collaborative attitude within the Pet Care Center team.
Key Responsibilities
To perform this role effectively, an individual must successfully carry out each essential duty. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions.
- Maintain inventory and store presentation across the entire Pet Care Center.
- Ensure products are properly stocked, priced, and displayed to create a positive shopping experience.
- Process transactions efficiently and provide excellent service at the register.
- Apply our selling model to assist and engage with customers as needed.
- Demonstrate a strong passion for animal welfare and uphold animal care protocols.
- Complete and apply training programs to build expertise in the role.
- Foster a team-oriented, inclusive, and collaborative work environment.
- Adhere to all operational policies, procedures, and safety guidelines.
- Handle guest inquiries and refer them to the Leader on Duty when necessary.
- Complete additional tasks and special projects as assigned.
Additional Responsibilities
- Utilize Selling Behaviors – Deliver an outstanding guest experience by using effective sales techniques to address customer needs both now and in the future.
- Maintain a Safe Environment – Follow safety protocols to ensure the well-being of partners, guests, and pets.
- Be a Team Player – Foster a collaborative culture centered on pet health and wellness.
- Invest in Career Growth – Take advantage of training programs and development opportunities to advance your career at Petco.
Basic Qualifications
- Minimum of a high school diploma, GED, or equivalent work experience.
- Proficiency in basic mathematics and strong communication skills.
- A professional appearance, demeanor, and a genuine passion for animals and their care.
- Strong interpersonal and verbal communication skills for customer interactions and collaboration with team members.
Education & Skills
- High school diploma, GED, or equivalent.
- Ability to demonstrate mathematical proficiency and basic accounting principles.
- Excellent communication skills and customer engagement abilities.
Supervisory Responsibilities
This position does not have supervisory duties.