Company Overview
Oak Street Health, established in 2012, is a network of value-based primary care centers dedicated to serving adults on Medicare. With a mission to redefine healthcare for the better, the company prioritizes high-quality care over the quantity of services and takes on full financial responsibility for its patients. Currently, Oak Street Health operates over 200 centers across 25 states and is the exclusive primary care provider endorsed by AARP. To discover more about Oak Street Health’s effective care model, visit oakstreethealth.com.
Core Responsibilities
- Provide skilled nursing care by performing duties safely and consistently while demonstrating proficiency in the role.
- Respond promptly and reliably to incoming phone inquiries, ensuring responsiveness to needs and exceeding expectations.
- Deliver clinically competent triage and symptom management for patients, whether present in person or remotely.
- Follow standardized protocols for medication management, prescription refills, and prior authorizations.
- Conduct detailed and accurate medication reviews, updating patient records as necessary.
- Offer comprehensive education and direct patient care, especially for chronic conditions, through in-person visits, phone calls, or group sessions.
- Collaborate actively and monitor the implementation and progress of care plans for patients across multiple provider panels.
- Build strong relationships with patients and their caregivers to promote preventive care and reduce emergency department or hospital visits when appropriate.
- Foster a welcoming and inclusive environment that meets the needs of patients, communities, families, and team members.
- Delegate tasks to other clinical care team members to ensure comprehensive patient support.
- Participate in care team meetings to discuss patient care and clinic operations.
- Deliver exceptional patient experiences through attentive service, responsiveness, and respectful care.
- Perform point-of-care testing, procedures, and specimen collection (including phlebotomy) as needed.
- Carry out other related duties as assigned.
Required Qualifications
What We’re Looking For
- Active Registered Nurse (RN) license in good standing with the relevant state.
- BLS (Basic Life Support) certification.
- Experience with Electronic Medical Records (EMR).
- Ability to maintain patient confidentiality and handle information discreetly.
- Authorization to work in the U.S.
- Strong communication and assessment skills, with the ability to evaluate patients without face-to-face interactions.