Company Overview
Trinity Health is one of the nation’s largest not-for-profit Catholic health care systems, dedicated to serving diverse communities across 26 states. With a team of 123,000 colleagues and nearly 27,000 physicians and clinicians, we are nationally recognized for delivering exceptional care and patient experiences.
Our extensive network includes 88 hospitals, 135 continuing care locations, 136 urgent care centers, and the second-largest PACE program in the country, along with a wide range of health and wellness services. Headquartered in Livonia, Michigan, Trinity Health operates with an annual revenue of $21.5 billion, reinvesting $1.4 billion into communities through charity care and other community benefit programs.
Minimum Qualifications
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Education & Experience:
- High school diploma required.
- Successful completion of the Trinity Health Trainee Program with achievement of program productivity and quality standards or at least one (1) year of experience in revenue cycle functions within a hospital, clinic, health insurance company, managed care organization, or healthcare financial service setting.
- Relevant experience in medical claims processing, financial counseling, financial clearance, accounting, or customer service preferred.
- Experience in a complex, multi-site healthcare environment is a plus.
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Technical Skills:
- Basic proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
- Completion of regulatory/mandatory certifications and skills validation competencies is preferred.
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Communication & Organizational Abilities:
- Strong verbal and written communication skills.
- Excellent organizational skills with attention to detail and accuracy.
- Strong interpersonal skills for effective collaboration with internal and external customers.
- Ability to work independently and manage time effectively.
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Role Responsibilities:
- Perform billing and follow-up activities promptly and accurately to minimize financial loss for both patients and the Ministry Organization.
- Comfortable working in a collaborative, shared leadership environment.
- Demonstrate a personal presence of honesty, integrity, and compassion, inspiring and motivating others to uphold the philosophy, mission, vision, goals, and values of Trinity Health.
Physical & Mental Requirements | Work Environment
- Typical office environment, well-lit, temperature-controlled, and free from hazards.
- Frequent in-person and phone communication with various individuals to resolve product support issues.
- Manual dexterity required for keyboard operation.
- Hearing ability necessary for extensive phone and in-person interactions.
- Potential eyestrain due to prolonged screen time.
- Noise level is generally low to moderate.
- Ability to set and prioritize tasks in a frequently changing work environment.
- Must be able to manage multiple tasks/projects in a potentially high-stress setting with diverse personalities and work styles.
- Required to adhere to Trinity Health policies and procedures at all times.
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