Company Overview
Cincinnati Children’s, a non-profit academic medical center founded in 1883, provides a full range of pediatric care, from routine checkups to treatment for rare and complex conditions. As the Department of Pediatrics at the University of Cincinnati College of Medicine, it trains over 600 residents and clinical fellows annually. Cincinnati Children’s is a leader in pediatric research, offering some of the nation’s best research-based education and training.
We are a proud Equal Opportunity Employer, valuing and celebrating Diversity, Equity, and Inclusion. We are dedicated to fostering an environment of dignity and respect for all employees, patients, and families (EEO/AA).
Job Description:
At Cincinnati Children’s, we are driven by a single purpose: to improve children’s health. We embrace a holistic team approach, both in patient and family care and in advancing scientific discovery. We are committed to continuous improvement, finding energy and inspiration in our shared mission. If you aspire to excellence, Cincinnati Children’s is the place for you.
Cincinnati Children’s Hospital has received numerous accolades, including:
- Consistent recognition as a top 10 children’s hospital nationwide by U.S. News & World Report.
- Placement among the four medical centers on the 2022 Glassdoor Best Places to Work list.
- Designation as a Top Hospital and Health System for Diversity by DiversityInc.
- Recognition as one of the nation’s most innovative companies by Fortune in March 2023.
- Achievement of the LGBTQ+ Healthcare Equality Top Performer status in 2022 by The Human Rights Campaign (HRC).
Job Responsibilities:
- Patient Care: Provide competent technical and clinical services, adapting to daily needs in accordance with Cincinnati Children’s policies, best practices, and departmental requirements. Assist care providers with procedures and patient physical exams. Prepare patients for examination and treatment. Deliver care consistent with family-centered care and medical home models. Provide flexible, culturally competent, and responsive care to meet patient and family needs. Treat families as full partners in decision-making regarding their child’s care, offering information, services, and support collaboratively and respectfully.
- Customer Service: Act as a patient advocate and strive to better meet the needs of patients and families. Utilize a customer-focused approach to complete tasks and interact with customers courteously, attentively, and conscientiously. Respond promptly to parent requests and concerns. Provide appropriate education and information to patients and families.
- Collaboration: Work collaboratively and cooperatively with others, following complex instructions to solve problems and achieve goals. Develop positive working relationships with peers and colleagues, acknowledging their skills, experience, knowledge, creativity, and contributions. Share knowledge and provide support to team members. Contribute to and promote a positive and professional work environment.
- Data Management: Manage records according to department policy. Assist with data collection for various forms. Obtain consent and release of information forms when necessary. Maintain patient files, records, and other information. Adhere to established documentation practices, ensuring accurate and detailed data entry and document management.
- Laboratory Work and Testing: May manage specimens according to protocols. Maintain knowledge of routine testing processes and retrieve test results. Communicate normal lab results as delegated.
Job Qualifications:
- High school diploma or equivalent.
- Graduate of a Medical Assisting program and no directly related experience or completion of a formal medical services training program of the U.S. armed forces or 1 year of related work experience.
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