Company Overview
Assembled is a trusted provider of AI-powered customer support solutions for leading companies like Etsy, Robinhood, and Stripe. We automate millions of customer interactions across chat, email, and phone channels while optimizing workforce planning for hundreds of thousands of support professionals. Our goal is to revolutionize customer support with AI-driven software that improves the experience for both customers and employees.
Responsibilities:
We’re seeking someone adaptable and proactive, dedicated to driving business growth. This includes:
Team Leadership:
- Training the SDR team on identifying, contacting, and creating qualified opportunities.
- Developing a playbook across various business segments to ensure a consistent flow of opportunities for the sales team.
- Providing regular coaching and feedback in 1:1 meetings to improve SDR performance and skills.
- Preparing SDRs for career advancement within Assembled’s sales organization.
- Fostering a positive, high-energy work environment.
- Motivating team members through creative incentives.
Process Optimization:
- Overseeing the use of sales technology tools.
- Regularly reporting on team and individual results.
- Identifying and recommending improvements in processes, efficiency, and productivity.
Cross-Functional Collaboration:
- Collaborating closely with Marketing and Sales to test, iterate, and refine messaging in outbound sequences.
- Working with sales leadership to improve opportunity management and qualification processes.
About You:
- 2+ years of SDR management experience at fast-paced, high-growth companies.
- Proven track record of achieving and exceeding KPIs.
- Extensive experience developing and promoting SDRs within your organization.
- Deep experience with CRM software and SDR tools.
- Demonstrated ability to manage multiple priorities effectively and efficiently.
- Passion for training, motivating, and coaching in a fast-growth environment.
- Player-coach mentality: hands-on, empowers teams to creatively problem-solve, and motivates and mentors emerging talent.
- Excellent written and verbal communication skills.
- Excellent time management, collaboration, and organizational skills.
- Strong problem-solving skills.
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