Company Overview
Established in 1862 as the New England Hospital for Women and Children, the Dimock Center is dedicated to healing and empowering individuals, families, and the wider community. Located on a nine-acre campus in Roxbury, the Center serves communities throughout Boston and Massachusetts, offering comprehensive and culturally sensitive services in Health and Community Care, Behavioral Health, and Child and Family Services to over 18,000 people each year.
Knowledge/Skills:
- Excellent oral and written communication skills.
- Strong organizational skills.
- Highly motivated self-starter who collaborates effectively within a multidisciplinary team.
- Ability to motivate patients.
- Basic electronic health record (EHR) skills.
License/Registration/Certification:
- Active Massachusetts medical license.
- DEA license.
- Massachusetts controlled substance license.
- Board eligibility.
- Basic Life Support (BLS) certification within 90 days of start date.
Competencies:
The employee must fulfill all job requirements satisfactorily, demonstrating the following:
- Clinical Care: Provide patient care as part of a care team including physicians, mid-level providers, residents, nurses, medical assistants, social workers, nutritionists, and administrative staff across all primary care clinics. Physicians will have a patient panel for whom they and their care team are responsible. While accountable for individual patient care decisions, physicians will collaborate closely with the care team to develop individual patient care plans and maintain a broader systems approach to population health, addressing the needs of their patient panel and subgroups with chronic conditions or other high-risk populations.
- Laboratory and Image Review: Review and sign off on all patient laboratory and imaging results. Collaborate with the team on systems for following up on abnormal results, communicating normal results, and managing missed or “no-show” lab/imaging appointments.
- Referrals/Transition of Care: Review and sign off on all patient transition of care documentation (emergency department visits, hospitalizations, referrals). Collaborate with the team on systems for following up on outstanding needs, transitional care needs, and managing missed or “no-show” referrals.
- Access: Be accessible for clinical care, both in person as agreed upon in the contract, and via after-hours phone consultation according to the clinic’s rotation schedule.
- Documentation: Clearly document all clinical interactions (in-person and by phone) in the electronic health record, adhering to health center and clinic documentation workflows, to ensure seamless communication and data collection.
- Patient-Centeredness: Prioritize patient needs in all treatment plans and broader clinical operations plans, actively involving patients in their development.
- Community Member/Citizenship: Contribute positively to the work environment and community.
- Self-Monitoring: Maintain current medical knowledge and ensure professional and courteous interpersonal skills with patients and staff.
- Team Monitoring: Work with team members to enhance their skills, plan continuing education in clinical and customer service areas, and communicate the overall functioning of the department. Ensure professional and courteous staff interactions with patients and providers, systematic and efficient team operations, and maintain communication with the clinical director regarding care team performance. Understand the process for communicating team member performance issues to appropriate administrators.
- Continuous Quality Improvement: Be accountable for individual and team quality measures. Participate in team/department discussions to optimize data documentation and use data/measurement to design process improvements. Help develop interventions in current systems/processes to improve patient outcomes, population health, and clinic operations.
- Participation in Clinic-Specific Projects: Contribute to internal improvement projects, research projects, and grants.
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