Company Overview
CST Training empowers individuals and businesses to achieve the qualifications necessary for career advancement and personal growth.
Our innovative approach to NVQs and other qualifications provides a flexible and accessible learning experience, enabling candidates and clients to continue their education while maintaining their careers.
Regardless of your industry, CST Training can manage your training matrix and develop customized solutions to enhance your training program through our diverse range of courses.
Assessments Coordinator – CST Training (Hybrid)
CST Training seeks an experienced and team-oriented Assessments Coordinator to join our dynamic team. This hybrid role is based at our Dartford Head Office, with the option to work from home up to two days a week. This is an exciting opportunity for someone who thrives in a collaborative environment and is looking for a rewarding career. You will play a vital role in coordinating the numerous training qualifications we deliver annually, requiring an understanding of the challenges faced by the team, company, and industry.
Responsibilities:
- Ensure the smooth operation of NVQ, VRQ, and other assessment-related qualifications.
- Cultivate strong relationships with candidates, assessors, and awarding bodies to maintain course compliance and ensure an excellent user experience.
- Deliver exceptional customer service to support our communications team and assist candidates with bookings, inquiries, and amendments via phone and email.
- Manage the candidate registration and completion process, including invoicing, account management, stakeholder liaison, and certification issuance.
- Submit qualification results to awarding bodies.
- Effectively utilize our CRM (HubSpot).
- Understand and utilize qualification specifications and online awarding body portals.
- Continuously develop your understanding of CST Training’s products to improve team communication with customers.
Candidate Profile:
- At least 3 years of experience in an administrative/coordinator role.
- Solid formal qualifications (GCSE or equivalent in English required; qualifications in Administration or Customer Service are desirable).
- Knowledge of the construction/training sector (desirable).
- Strong interpersonal and communication skills, essential for collaborating with a hybrid and fully remote team.
- Exceptional organizational skills, punctuality, and self-motivation.
- Proficiency in IT systems and programs, including databases, CRM (e.g., HubSpot), and Google Workspace.
- Ability to remain calm and effective under pressure.
- Solution-oriented approach.
- Experience in quality assurance or a similar role is advantageous; strong attention to detail is essential.
Please note that this list of duties is not exhaustive.
Benefits:
- Additional leave
- Employee discount
- Work from home
- 31 days of holiday per year, increasing to 35 after 6 months of employment (subject to successful probation).
Schedule:
- Monday to Friday
- Overtime
- Occasional weekend availability
Supplemental Pay:
- Bonus scheme
Experience:
- 3 years of course coordination/administration experience (preferred).
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