Company Overview
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. The Group stands out for its independence, its founding family shareholding and its responsible business model. Thanks to its two activities of Food and Facilities Management Services, Sodexo meets all the challenges of everyday life with a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand.
Job Introduction
A Role You Can Feel Good About.
As a Ward Hostess Supervisor at Sodexo at Nuffield Leicester Hospital, Scraptoft Lane, Leicester, LE5 1HY, You will be in responsible for leading a team and managing ward catering team to ensure it delivers and maintains a high quality service throughout the unit in all areas. Ensuring that your team creates a clean and sterile environment for the well-being and safety of patients, staff, and visitors is a critical role in preventing the spread of infection. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What You’ll Do
- To manage the Ward catering team, ensuring all shifts are covered sufficiently at all times, discussing any changes that may be required with the Client Services Manager.
- Ensure that the quality of the catering service is maintained at the required level as set out in the SLA’s
- To assist in the preparation and serving of all patient, visitor and staff meals at the required times to the company’s standard and the clients satisfaction.
- Ensure high levels of customer satisfaction are monitored, measured and managed.
- Aid Client Service Manager with the recruiting of staff.
- Ensure full Focus assist line manager to carry out appraisals, train, develop, reward and recognise achievements.
- To adhere to all legislation, client and company policy in the provision of the catering service.
- Ensure compliance with company purchasing policy.
- To assist with orders, receiving, checking and storing deliveries as required.
- To maintain a high standard of hygiene and cleanliness in the food preparation and service areas at all times paying attention to the Health and Safety regulations
- To assist in stocktaking and to ensure the security of stores during all working hours.
- To ensure the security of all the establishment’s provisions, equipment and utensils at all times
- To assist with weekly account in accordance with company policy.
- Organise weekly/monthly meetings with Sodexo staff.
- Complete all audit and quality standards documentation as required.
- To provide general assistance throughout the catering department as required.
What You’ll Bring
- Good communication skills
- Great customer service skills
- Strong track record in leading and developing a team
- Ability to work well within a team
- Good literacy and numeracy skills
- Ability to understand and adhere to legislation at all times
- Ability to understand detailed instructions
- Food hygiene level 2 or above
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