Company Overview
For over 145 years, Ingersoll Rand has provided a wide range of technologically advanced, highly reliable and low maintenance air compressors. We have deep knowledge of the needs of the industry and the demands placed on productivity, making us leaders in the field. We stand behind our products and services and beside our customers during planning, installation, and maintenance.
Job Summary
As Service & Stores Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.
Responsibilities
- Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
- Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
- Ensure service and contract administration activities are performed as required
- Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
- Open service activities, actively monitor Work in Progress, and process through to final invoicing or appropriate closing stage in a timely manner
- Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
- Checking in deliveries
- Preparing parts for despatch to customers or allocating parts for engineers
- Managing and organising courier collections of orders
- Ensuring stock levels are accurate at all times
Basic Qualifications
- Proficient in Microsoft Office applications required, Simpro knowledge advantageous
- Experience in a field service /coordination and inventory control role preferred
- Counter Balance FLT Licence preferred
- GCSE standard qualification
Travel & Work Arrangements/Requirements
- Site based in Crawley
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