Company Overview

King’s College London is amongst the top 40 universities in the world and top 10 in Europe (THE World University Rankings 2024), and one of England’s oldest and most prestigious universities.  With an outstanding reputation for world-class teaching and cutting-edge research, King’s maintained its sixth position for ‘research power’ in the UK (2021 Research Excellence Framework).   King’s has more than 33,000 students (including more than 12,800 postgraduates) from some 150 countries worldwide, and 8,500 staff. For nearly 200 years, King’s students and staff have used their knowledge and insight to make a positive impact on people, society and the planet. Focused on delivering positive change at home in London, across the UK and around the world, King’s is building on its history of addressing the world’s most urgent challenges head on to accelerate progress, make discoveries and pioneer innovation. Visit the website to find out more about Vision 2029, which sets out bold ambitions for the future of King’s as we look towards our 200th anniversary.

King’s College London is one of the top 10 UK universities in the world (2020 QS World University Rankings) and among the oldest in England. Since its foundation in 1829 King’s has defined itself in terms of its service to society, and it now has some 30,000 students and more than 8,000 staff members. King’s Strategic Vision 2029, a strategy which will take the university to its 200th birthday, has pledged that its staff and students will continue to help make the world a better place.

Reporting to the Associate Director of Facilities, the Head of Cleaning Operations will share this role with an existing Head of Cleaning Operations, with responsibilities divided to ensure effective coverage, consistency, and continuous improvement across all campuses, residences, and the wider estate.

As part of this joint leadership team, you will oversee the strategic and operational management of cleaning services, ensuring they meet the highest standards and enhance the student, staff and visitor experience. You will lead a large, diverse, multi-site team, driving performance, efficiency, and service excellence. The role involves managing and directing the operational effectiveness of cleaning teams, ensuring staff are trained and supported to deliver high-quality service. Additionally, you will be responsible for compliance with health and safety regulations, risk management, and leading service improvements while identifying opportunities for innovation and efficiency.

Budget management will be a critical aspect of the role, overseeing significant resources, including personnel, third-party service providers, and operational needs.

The successful candidate will be a strong leader and communicator with extensive experience managing large-scale cleaning operations in a complex, multi-site environment. The ideal candidate will have a proven hands-on track record in cleaning or facilities management, with exceptional leadership and people management skills. A thorough understanding of health and safety, risk management, and service improvement strategies is essential, along with experience in managing budgets, and contracts performance. The ability to engage with stakeholders, including trade unions, and drive a culture of high performance, continues improvement and customer service will be key to success in this role.

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Head of Cleaning Operations

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