Company Overview
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
About the job
DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.
We are on a journey to become the leading end to end logistics solution provider and Freight is a key part of this journey. We are excited to present our new Freight Division, based at London Gateway, Essex. This will be a new department with ambitious growth, we are looking for an experienced Airfreight/Ocean Freight Operator to be the foundation for our journey and the beginning of our growth.
Our ideal candidate will ideally have Ocean Freight experience, as well as Import and/or Export experience. You don’t have to tick every box to be our perfect candidate, our recruitment team are keen to speak to experienced freight professionals who are up to the challenge of shaping this growing venture.
Location: Stanford le Hope, London Gateway
Hours: Monday – Friday 37.5 hours per week
Contract: Permanent
How you will contribute:
- The ideal candidate will have operational experience in Ocean freight, ideally with import or export experience.
- The ability to undertake export or Import customs declarations both preparation and submission.
- A good understanding of customer service excellence accompanied by an alert & professional telephone manner.
- Ocean DG trained would be an advantage, if not training will be provided.
- Execute job activity in accordance with the DP World global freight forwarding operating process.
- Be compliant to all internal & external governance.
- Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist clients in their day-by-day requests related to export or import documentation in order to ensure proper execution to the transportation files.
- Shipment irregularity handling, address and resolve as needed.
- Provide clients with complete Sailing details in order to ensure proper flow in information is guaranteed.
- Liaise with Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Customer quotations to be prepared & executed in a timely manner.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Act quickly upon possible emergency situations that may arise within the life of an Ocean file
- Network with your fellow colleagues to ensure proper support is given in case of workflow overload.
- Maintain customer reports as required.
What you will bring:
QUALIFICATIONS
- GCSE Level or above.
EXPERIENCE
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Freight Forwarding experience is mandatory.
SKILLS
- Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
- Execution Driving Skills – Ability to drive strong execution of initiatives, ensuring that the Countries get things right the first time through questioning, analysing, planning and follow-up.
- Agile Skills – Ability to prioritize multiple tasks to meet various deadlines
- Computer Skills – Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint
- Analytical Skills – Strong analytical skills including ability to analyse numbers and attention to detail
- Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors
- Languages – You speak and write fluent English – additional languages are a bonus, but not a must.
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