Company Overview
Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike. Trusted by millions worldwide, Bybit continues to push the boundaries of innovation, consistently refining and expanding its multi-spectral product offerings. At the heart of Bybit’s mission lies the unwavering commitment to providing a secure, reliable, and transparent trading platform that empowers investors to seamlessly navigate the dynamic world of crypto. Whether you seek to explore Spot or Derivatives trading, harness the potential of Mining and Staking products, or leverage API support for algorithmic trading, Bybit empowers you to take control of your crypto journey. As pioneers in the ever-evolving Web3 landscape, Bybit meticulously curates and incubates innovative crypto projects, decentralized solutions, and data-driven research, fostering a vibrant ecosystem of crypto education and growth opportunities. Our core values of empathy, responsiveness, and continuous improvement permeate every aspect of our operations, shaping an inclusive environment where every individual feels valued and empowered. Bybit actively collaborates with regulatory bodies and institutions worldwide, playing a pivotal role in establishing robust safety and security frameworks, paving the way for a secure and dynamic future of crypto.
About the job
Full-time | Remote
Ready to make your mark in the world of cryptocurrency? Bybit is looking for a passionate and driven P2P Operations Assistant to join our innovative team! In this exciting role, you’ll play a crucial part in optimizing the peer to peer (P2P) experience, supporting merchants, and ensuring smooth operations in a fast paced environment.
About Bybit
Bybit is a leading global cryptocurrency exchange, ranked among the top two exchanges by volume with over 60 million users worldwide. Since our founding in 2018, we’ve been offering a professional platform for crypto investors and traders, featuring an ultra-fast matching engine, 24/7 customer support, and multilingual community assistance. We are committed to delivering exceptional service and innovative solutions to empower users to manage and trade digital assets with confidence.
What You’ll Be Doing:
Merchant Support:
- Manage manual appeal orders for top-tier P2P merchants, ensuring timely and effective resolution.
- Address user feedback and resolve cases from local community users to maintain trust and satisfaction.
User Acquisition:
- Support the Operations Manager in planning and executing strategies to onboard new users.
- Conduct competitor research to provide insights that help refine our business strategies.
Community & Customer Support:
- Serve as the main point of contact for local community users, providing high quality support and addressing inquiries.
- Build strong relationships with both users and merchants to foster a seamless experience.
Market Insights:
- Gather and analyze competitor data to identify market trends and improve operational efficiency.
- Prepare reports that guide strategic decision-making and strengthen our market position.
Operational Support:
- Assist with daily operations, handling administrative tasks and coordinating various projects to ensure smooth processes.
What We’re Looking For
- 2+ years of experience, ideally in customer service, experience in Crypto or fintech is a plus.
- Excellent communication skills (written and verbal) in English and the local language.
- A problem-solver with the ability to handle challenges and complaints professionally and empathetically.
- Proactive, adaptable, and a collaborative team player who thrives in a fast paced environment.
Why Join Bybit?
- Growth: With Bybit’s rapid expansion, there’s no limit to the career opportunities you can explore.
- Inclusive Culture: Join a global team of passionate individuals who are eager to make a difference in the digital finance space.
- Competitive Rewards: We offer a competitive benefits and opportunities for career advancement.
- Work Life Balance: We care about your wellbeing, offering a fully remote role.
If you’re looking for a role where you can make a real impact, embrace new challenges, and be part of an innovative industry, apply now and join our incredible team
How to Apply:
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