Company Overview
Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our teams of tech-enabled recruiters are dedicated to finding the right talent and technical solutions to help our customers thrive. At our core, we are dedicated to empowering people to do great things. That’s why we’re passionate about developing our people personally, professionally, and financially so they can be the light to the world around them.
About the job
Insight Global is looking for an Electro/Mechanical Technician. This person will be part of a small, growing business centered on designing and delivering high-tech industry solutions that is committed to provide the best customer satisfaction in our industry.
Responsibilities:
· Field Escalation Phone Support/Software reporting system to our customers field engineers – able to apply logical trouble shooting, superior product knowledge and strong customer management skills to resolve the root cause of problems under potentially stressful situations for both existing and newly launched products.
· On-site support to our dealers and partners for installations and technical escalations not resolved through phone support. Providing both strong technical skills as well as high levels of professionalism as we also represent our dealers and partners finishing inline/offline solutions, mailing systems, and packaging equipment.
· Product Demonstration to prospective clients either live at our Customer Support Center or through remote methods (recorded or live / streaming). Demonstrating superior product knowledge and communication & presentation skills to articulate product strengths, and more importantly properly set customer expectations.
REQUIRED SKILLS AND EXPERIENCE
Must Haves:
- Strong Technical Background (mechanical systems, mechatronics, or electrical).
- Experience troubleshooting electrical and mechnical issues on equipment.
- Years of experience: 5+ years.
- Product/equipment experience: printing, document finishing devices.
- Needs experience with break/fix, install, diagnostics.
- Remote IT support experience (phone and video conferences to diagnose issues).
- Valid Driver’s license and Passport.
NICE TO HAVE SKILLS AND EXPERIENCE
- Technical background in the digital printing or document finishing industry, mailing systems or packaging industry will be helpful.
- Any exposure to AI applications a plus.
Compensation:
$60,000 to $68,000 per year annual salary.
How to Apply:
APPLY