Customer Service Specialist

Customer Service Representative

We are looking for a Customer Service Representative to join the team and grow our specialized industrial manufacturing company! If you are interested and qualified APPLY TODAY!

LOCATION:

• Denver, CO office setting

TYPE:

• Direct Hire, Full Time, Day Shift M-F

PAY:

• $50K-$60K Base and eligible for commissions

Benefits:

• Bonus – Annual bonus up to 10% of annual salary based on both company and personal performance. Paid out once per year
• Commission – CSR role is eligible for both a CSR commission on existing accounts and sales commission on new accounts. Earning potential uncapped. Paid out twice per year.
• Health, Dental, Vision – Company covers 90% of premium.
• 401 K – Employee can contribute immediately. After 1 year, Company will match up to 4% of Employee’s salary.
• Profit Share – After 2 years, the company can add up to an additional 7% of Employee’s salary as a profit share depending on company performance
• Training – Annual budget allotted for each employee to receive outside training for employee growth and development
• Home – CSR will work from home every other Friday

DAY TO DAY:

• Coordinates with technical sales, manufacturing, R&D, financial services, systems administration and marketing to ensure that customers orders are clearly understood and issues addressed.

Inquiries:

• Provide information on pricing, specifications, availability, samples etc.
• Prepare proposals, quotes, pricing, terms and delivery
• Research current trends in manufacturing and assist with subject matter/recommendations and updates

Order Entry / Follow Up:

• Process customer orders from start to finish, documenting in computer system
• Obtain product descriptions, requirements and prices, and any additional credit information or applications needed

Invoicing:

• Audit price, volume and terms to ensure accuracy
• Process invoices, paperwork reviews of national and international customer orders

Additional Tasks:

• Customer Service working closely with production
• 25% of time developing new sales opportunities through calls, following up on leads, converting leads to opportunities through new sales
• Weekly reviews of orders, shipments, payments etc

BACKGROUND OF CANDIDATE:

• Education:
• 2+ years of college in business or technical education
• Technical Degree is helpful
• Experience:
• 3+ years of recent experience in customer service in an office setting via face to face, email and over the phone
• Reliable and dependable
• Cold calling and new customer development
• Proficient in Microsoft Office Suite – Word, Excel, Outlook etc.
• Experience or training in Sales/Marketing is a plus
• Experience with manufacturing and production
• Great communication skills in person, over the phone, virtually and written
• Ability to analyze data and make suggestions
• Extremely organized and detailed with strong documentation and grammatical skills
• Self starter able to proactively start and complete tasks

How to Apply: