Company Overview
Caffè Concerto was founded in 1996 and the original branch was on Regent Street. It is a European-style restaurant heavily inspired by Italian cuisine, beautiful interiors and fine service. You will find its headquarters in London, England. We pride ourselves on our attention to classic service and refinement in our decor, the quality of our menu development and the ingredients and suppliers we work with to deliver our dishes and patisserie. Since 1996, Caffe Concerto has also proudly developed and created its range of patisserie, gateaux and wedding cakes; lovingly and skilfully drawing inspiration from classic bakes and lending new and stylish spins on classics. We have carefully sourced each ingredient to ensure the success and flavour of each of our star bakes; from our authentic Belgian chocolate that we use to form the collars around our Selva’s and Gateaux’s to our fresh and succulent fruits delivered to us daily.
- Taking day to day calls efficiently by follow caffe concerto Standards.
- Serve walk-in customers and branch customers enquiry.
- Give full rapid support for branch enquires.
- Precisely handling customer orders, keep team updated of any other changes, Report, inform, for all stakeholders any changes of customer order for purpose of keep a product fresh and deliver on exact time.
- Ensure customer matters or issue to be solved in high efficiency, with a priority.
- Able to control pressure and ensure the customers leave satisfied either way.
- Effective communication skills to handle Various situation. Either related to customers, or inform, clarify orders to productions to meet exactly customer expectations.
- Cross-selling skills to reflect wide image about other caffe concerto model.
- Ensure receive daily orders within cut of time with no missing, through follow up and communicate with the branches managers.
- Daily payments and orders are reconciled on both dispatch and system with no shortage.
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