Company Overview
Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing. Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients. We work with our Client-Partners to customize workforce solutions and provide a value-add beyond traditional staffing. Exciting options such as: VMS: Manage order distribution, consolidate billing, and enhanced reporting capability that outperforms manual systems and processes. BPO: Increased flexibility in resource management and reduced response times to environmental changes; freeing our Client-Partners to focus on their core competencies.
About the job
Customer Service Representative
Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts.
This is a 3-month contract with the possibility of an extension with competitive pay and benefits.
Location – 55 N Lake Ave – Worcester, MA (01655)
Length of assignment – 3 months (Possibility of an extension)
Pay range – $20 – $23 per hour.
Shift – Monday – Friday – 6:00 am – 2:30 pm includes a 30-minute break.
Job Summary
- Greetings visitors and/or patients for scheduled and/or urgent care appointments and procedures.
- Confirms and verifies patient demographic and insurance information.
- May collect co-payments from patients upon arrival.
- Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, and social services, and refer to the appropriate person or area.
- Receives and directs phone calls.
- Connects the patient’s call to the provider or responds to the patient and takes messages as directed.
- Schedules for urgent care appointments as needed and directed by clinicians.
- Schedules patients for treatment by multiple providers and treatment areas and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
- Prioritize appointments in a manner that fosters optimum patient care, and efficient utilization of clinical staff, as well as resources.
Requirements
- High School Diploma Required.
- Associate or bachelor’s degree Preferred.
- At least 3 years of relevant Customer Service experience in a healthcare setting.
- 3 years of related experience, this requirement is waived if the candidate has an associate or bachelor’s degree.
- Requires the ability to use specialized applications software and computer systems.
- Necessitates individuals who are multifunctional and able to work under stressful situations.
- Exemplifies professional behavior and excellent communication and human relations skills.
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