Overview
About the job
Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them–even if it’s not ours.
The Viewing Room is an extension of our Saatva website. A beautiful, friendly, interactive, pressure free environment that will allow consumers to view and experience our luxury products. Since 2020, we have launched 20 Viewing Rooms and plan to continue expanding through 2026. Our Chicago store is located at 1534 N Halsted St, Chicago, IL 60642.
Each Lead Retail Sales Associate plays a pivotal role here at Saatva, working closely with the Viewing Room Manager to achieve exceptional sales in a non-commissioned, pressure-free environment. This individual will assist in maintaining a positive company culture, ensuring team productivity, and providing guests with an exceptional shopping experience. The Lead Retail Sales Associate also ensures that the entire team is knowledgeable in giving guests a first-class experience not only in person but over the phone and on chat. If you’re passionate about quality products, possess strong leadership skills, and thrive in a dynamic environment, we want to hear from you.
What You Will Do
- Meet and exceed specific sales goals in collaboration with the Viewing Room Manager
- Promote a positive company culture through team building and mentorship
- Maintain an organized and multitasking-oriented approach to daily tasks
- Build rapport effortlessly with customers to provide a knowledgeable and exceptional shopping experience
- Assist in management tasks as needed to keep the team focused on delivering a first-class experience
- Utilize computer skills and related software to enhance productivity
- Maintain a clean and healthy work environment that reflects Saatva’s commitment to quality
- Ensure scheduling aligns with Manager’s Days Off to optimize team efficiency
What You Will Need
- Assistant Manager or Management experience preferred.
- Strong Customer Service experience with a minimum 2 years of consumer facing experience, preferably in luxury products.
- Superior coaching and mentoring skills.
- Dynamic, articulate, and affable personality with strong communication skills
- Passionate about quality products and dedicated to delivering exceptional customer service
- Strong leadership skills with the ability to lead by example and motivate a team
- Comfortable working in a fast-paced and dynamic environment
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
- The ability to work a retail schedule which includes weekends, and sale holidays.
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