Company Overview
About the job
Our client, a logistics provider for e-commerce brands, is looking for an IT Support Specialist to join their team and provide technical support for their Pennsylvania office. You will be this office’s main point of contact for all their IT needs. In this role, you will be responsible for hardware support and set up, responding to and resolving tickets, and provisioning laptops for new users. They are a Windows and Mac shop, so having experience supporting Windows environments and Mac laptops is ideal. This is a client facing role, so being comfortable with desk side support and communicating with end users is required. This is a direct hire position, fully onsite in Pittston, Pennsylvania. Compensation is $25-26/hr depending on experience. Required Skills & Experience
- Experience doing tier 1 through 3 support, utilizing ticketing systems (ideally Asana).
- Experience in a client facing IT support role, working directly with end users.
- Knowledge of Windows and Mac based support.
- Experience doing hardware support and set up.
- Ability to reimage and provision Mac laptops for new users.
Desired Skills & Experience
- Bachelors or masters in related field and/or related certifications.
- Experience with network support (Cisco preferred).
- 2+ years in a support role.
The Offer
- $60-70K
You Will Receive The Following Benefits
- Medical Insurance
- Dental Benefits
- Vision Benefits
- 401(k) with matching contributions.
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