Company Overview

When people with mental and physical health challenges,addiction issues or cognitive impairment find themselves marginalized, vulnerable and homeless or threatened with homelessness, LOFT is ready to offer dignity and hope. LOFT steps up to serve those most in need by offering them the safety and stability of housing and the practical support they need to regain their dignity and take control of their lives. Our clients include women and men, youth, adults and seniors. We currently serve some 4,000 individuals a year and because of our proactive approach, that number continues to grow. We are one of the largest mental health service providers in Ontario and unique in the diversity of our services. We are also the largest supportive housing provider in York Region/South Simcoe and we operate the Region’s only homeless street outreach van. LOFT Community Services promotes recovery and independence for people with complex challenges including serious mental health challenges, dementia, substance abuse issues, physical health challenges and homelessness or the risk of becoming homeless. We have been doing this work since 1953, reaching out to serve those who often fall through the cracks. When people have nowhere else to turn, LOFT is there for them. LOFT takes a proactive approach to addressing community challenges, responding to the evolving needs of the day with innovative programming that seeks to empower our clients to be able to take back control of their lives.

About the job
DATE: December 24, 2024

LOCATION: Toronto, ON – McEwan Mental Health Team

COMPENSATION: $53630 – $65589 annually prorated

CONTRACT DURATION: 1 Year Contract

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Full-time Contract Case Manager

Job Summary

As a Case Manager you will work to coordinate a support network for clients living with mental health challenges, substance use issues, physical health issues, and risks of housing loss. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect. Direct support will be provided to clients in service navigation and advocacy, linkages to physical and mental health care, goal setting, crisis intervention, and housing and shelter access.

The McEwan Mental Health Team provides Case Management for adults 16 or older living with HIV or AIDS who experience mental health challenges and/or substance use issues in the Toronto core, supporting health care and system navigation, and ensuring inclusiveness of 2SLGBTQ+ and BIPOC communities, with the goal of community re-integration and personal empowerment.

What You Bring:

Must Haves

An excellent understanding of harm reduction, and psychosocial rehabilitation principles as acquired through a relevant degree/diploma in human services
At least three years of experience working with individuals living with HIV/AIDS who have experienced homelessness and mental health and/or substance use barriers
At least three years of experience supporting individuals in 2SLGBTQ+ communities with demonstrated skill in working with trans, non-binary and gender fluid individuals, including knowledge of relevant community services
An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities
Strong skills in working within formal partnerships, including maintaining timely and thorough communication, collaborative problem-solving, and maintaining strong inter-agency relationships
Excellent interpersonal, relationship-building, communication and counselling skills
Understanding of anti-oppressive principles and trauma-informed care
Good analytical, time management and organizational skills to maintain consistency in client support
Good intake assessment, crisis intervention, advocacy and problem-solving skills
Computer literacy sufficient to produce and maintain files, records or statistical information

What We Offer

E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

How to Apply

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Case Manager

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