Company Overview
Loadlink Technologies is the leader in the Canadian freight-matching market since 1990. Our technology and best-in-class suite of tools are designed to save trucking and brokerage businesses time while earning more money. We’re so confident you’ll love us that we offer a 14-day money-back guarantee! All of us here at Loadlink look forward to helping you make the most out of your transportation business. Discover how by contacting us or by visiting our website today.
About the job
At Loadlink, we’re searching for a Retention Specialist who excels at transforming customer challenges into opportunities for renewed commitment. As a leader in technology and logistics, we need someone who can connect with customers, understand their concerns, and clearly communicate the value that Loadlink Technologies offers. If you’re experienced in resolving issues, rebuilding trust, and driving loyalty, this is the role for you. Join a team that turns customer doubts into lasting partnerships. Are you ready to take on the challenge?
Our Culture:
Flexible Work Model: Enjoy a balanced hybrid approach with 3 in-office days.
Vibrant Workplace Culture: We celebrate achievements and strike the perfect balance between productivity and enjoyment.
Competitive Compensation Package: Benefit from an attractive salary, comprehensive benefits, annual performance bonuses, and an employee recognition program.
Secure Your Future: Take advantage of our 50% RSP matching and stock purchase options to build long-term financial stability.
Generous Time Off: Recharge with our paid vacation policy, ensuring you maintain a healthy work-life balance.
Corporate Social Responsibility: Make a difference by participating in events, fundraisers, and environmental initiatives.
Collaborative Environment: Work alongside diverse teams, build strong professional relationships, and engage in networking events and team-building activities.
Innovative Technology: Work with cutting-edge tools and systems that keep us at the forefront of our industry.
What you’ll do:
- Reduce churn through value-driven conversations that identify areas of opportunity for customers at risk.
- Product training and demonstrating best practices for product use
- Retaining existing customer accounts by exploring alternative solutions to keep the customer engaged and using our services, processing sales, and cancellations
- Contact accounts that have requested to cancel to make suggestions to enhance their ROI and keep them using our products/services
- Anticipate and prevent possible cancellations using company provided resources and customer activity
- Work with management and technical team on issues impacting customer satisfaction
- Make educated suggestions on improvements to processes or products that will positively impact retention
- Collaborate with account managers and have good knowledge of our products and services to ensure proper fit for customer requirements
You are Someone Who:
Thrives on achievement, consistently chasing and surpassing goals
Flourishes in a fast-paced, ever-changing environment
Is a team player, always willing to lend a hand where needed
A self-starter and solutions provider
Has exceptional problem-solving and troubleshooting skills
Is tech-savvy and tech curious
Is proactive and takes the initiative
Is highly organized with the utmost attention to detail
Has exceptional verbal and written communication skills
Knows who their audience is and can speak/connect with them in their preferred style
Juggles multiple priorities with finesse and meets deadlines consistently
Produces consistent high-quality output
Is already familiar with AI tools and can teach us a thing or two!
How to Apply
APPLY