Company Overview
Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value. With a strategic presence across the United States through over 30 local service delivery centers and global support from our centers in Canada, India, and the UK, Compunnel proudly serves over 200 clients, including 23% of Fortune-listed enterprises. Our expertise is trusted by various clients, from global corporations to various federal, state, and local agencies seeking premier talent solutions. An 12-time honoree by Inc. 5000 as one of the Fastest-Growing Private Companies in the US, Compunnel facilitates businesses in multiple sectors to secure top-tier talent and cutting-edge technology solutions. We specialize in Software Development, Cloud Services, Data Analytics, AI & Machine Learning, Cybersecurity, and Recruitment Solutions in IT, Non IT & for Public Sector. Our AI-powered, intelligent solutions are at the core of our digital offerings, driving smarter decision-making and empowering organizations to bridge the gap between their current and desired states with precision, speed, and a measured approach. For over three decades, we have been the leading choice of more than 23% of Fortune 500 companies for their technology and talent needs. As a recognized Minority Business in the US and Canada, we champion diversity and inclusivity, ensuring equal opportunities for talent from diverse backgrounds. Our robust partnerships with technology leaders like AWS, Microsoft, UiPath, and Google Cloud reflect our commitment to pioneering AI-driven innovations and establishing centers of excellence for our Fortune 500 clients worldwide.
About the job
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Candidate Requirements/Must Have Skills:
1) Minimum 3-4 years of previous customer service/ administrative/ call center experience
2) Previous experience working in an in – office/hybrid work arrangement
3) Previous exposure to being measured against KPIs
Soft Skills
• Assuming responsibility and taking ownership until resolution.
• Capacity to work independently or with minimal direction, within a team.
• Managing time effectively within a high volume and fast paced work environment, including the ability to work through multiple cases simultaneously in a timely manner.
• Aptitude to build positive relationships between customer/company, effectively organize, prioritize and multi-task. Attention to detail. (priority)*
• Ability to deal with a wide variety of personalities in a professional manner.
• Confidence to handle unclear/unfamiliar expectations from customers.
• Problem solving, critical thinking (priority)*
Nice-To-Have Skills:
– Knowledge of 401k/pension plans (or Canadian equivalents) is an asset.
– Bilingualism in English/Spanish is an asset.
– Some understanding of financial services concepts
Education:
Post-secondary education with industry certification is preferred or equivalent work experience.
How to Apply:
APPLY